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Customer care

Customer care


Glassworks Studios Limited (“Glassworks”, “we”, “our”, “us”) understands the importance of protecting the privacy of our site visitors and customers (“you”, “your”, “yours”) and as such, has adopted company privacy policies for your protection. The below is meant to give you insight into key parts of our privacy policies.  Importantly, by visiting our site, you are accepting and consenting to the practices described in our Privacy Policy and Terms and Conditions.

Collecting your information & contacting you
We will collect your information via the newsletter or new member sign up pages.  Should you either opt-in to receiving the newsletter, or make a purchase with us, we will occasionally update you with product details and special offers via e-mail, post and/or telephone.  All recipients of Glassworks communications have the ability to opt-out of receiving communications clicking on the “unsubscribe” link in any email communication that we have sent you.

Using your information
In line with our policies, we will not disclose customer information to third parties except in cases where a service we provide requires such details (e.g., arranging a customer delivery).  Furthermore, we will not sell your name, address, e-mail address, credit card information or personal information to any third party (excluding partners from whom you may have linked to our site) without your permission.  We may, however, disclose your personal information to third parties in the event that Glassworks acquires or disposes of any business-related assets; is acquired by or disposes of substantially all of its assets to a third party; or is under a duty to disclose or share your personal data in order to comply with any legal obligations or protect the rights, property and safety of Glassworks, our customers or others (including sharing information for the purposes of fraud protection and credit risk reduction).

Securing your information
Protecting your privacy is a serious matter to us and we endeavor to use the best methods available to us to ensure the security, integrity and privacy of the information you have provided us with.  When you place an order with us, we use a Secure Socket Layer (SSL) encryption to protect your details from unathorised use.  Additionally, we carefully select our business partners to whom this data is transferred based on the level of protection they have to care for your personal information.

A cookie is a small file with information about your movements within a website that is sent to and stored on your computer’s hard drive. When you register with us, a cookie with your email address will be stored on your computer to save you time when you next visit Glassworks. To prevent cookies being stored on your computer without your pre-approval, you can change the settings on your web browser.  You will still be able to shop on the Glassworks site without allowing a Glassworks cookie to be stored on your computer.

Third party sites
Where we think it will be of interest to our customers, we provide links to third party websites. If you follow a link to any of these websites, please be aware that they have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

Feedback, information requests and complaints
We welcome you to contact us using the details below should you have questions, requests, feedback or even complaints through open dialogue we seek to understand and serve your needs better.

Regarding privacy in particular, in accordance with the Data Protection Act 1998, you have the right to access the personal information that we hold about you. We will gladly oblige with any such access request.  Furthermore, if you wish to verify the details you have submitted to Glassworks you may do so by contacting us via the below contact details. In order to positively identify you, we will request your membership email address and password as proof of identity, so please be sure to keep this information secure.

Contact details

Email - .(JavaScript must be enabled to view this email address)

Telephone - +44 (0) 8454 100 110

Post -

Glassworks Studios
Customer Service
49 Mowlem Street
Unit 1
London, E2 9HE